Grandview Place

Location is great.

During my stay at Grandview Place, which I booked through Booking.com for 5 nights from December 26 to 31, 2024, I faced several disappointing experiences. Despite arriving in Thailand at 4:00 a.m. on December 27, I had booked the room from December 26 night to ensure it would be ready upon arrival. However, when I reached the hotel at 5:00 a.m., there was no receptionist or staff present, and calls went unanswered. A notice instructed me to log in to the Line app and send my booking details, which I did, but no one arrived until 9:20 a.m. My 13-year-old son, my 75-year-old mother, and I were left waiting outside the hotel for over 4 hours, which was highly upsetting. When I was finally checked in, the room did not meet the advertised standards. It lacked basic amenities such as a TV, water heater, tea/coffee, toiletries like soap and shampoo, and even an iron. The staff, who could not communicate in English, informed me via a translator app that only the room and towels were provided. The room also had an ant infestation, and the cleanliness was very poor. Additionally, there was no housekeeping during my stay; dustbins were not emptied, and the room was not cleaned despite my requests. The staff stated that cleaning would only be done after checkout, which is unacceptable for a multi-night booking. This experience left my family and me extremely disappointed, and I would not recommend this property to anyone. I urge future guests to reconsider staying at Grandview Place unless significant improvements are made.

Nothing